Zoom in Safety

At Zoomcar, the safety of our members is our #1 priority. In the event of an accident or a vehicle breakdown, Zoomcar is 100% committed to providing the help you need to get back to zooming quickly and safely.

What to do in case of an accident or breakdown:
1
Remain calm.

2
Call Zoomcar's 24x7 Customer Support: 080-60009666
Our helpful team will communicate with the respective service center to ensure that you are fully supported. Zoomcar will arrange a local tow truck to provide help wherever you are. Our technology allows us to monitor each vehicle's location remotely so we can tell your exact location when you're in trouble. This will further help expedite the incident resolution.

3
If you prefer to reach out directly to the vehicle manufacturer, here are their 24x7 national toll free numbers
1800 419 2500
1800 102 9222
1800 102 1800
1800 425 1624
1800 103 2211
1800 113 121
1800 209 7979
1800 425 0001

4
Please have the following information available:

Your location – as exact as possible
Your contact number and mail ID - preferably the ones you registered with Zoomcar for quick response.
Zoomcar vehicle description – color, make, model and year
Zoomcar vehicle plate number
Insurance information, if requested

Having all of this information makes it substantially easier for the road side team to help you as quickly as possible.

Please refer to Zoomcar's Fee Policy and Member Agreement for a more detailed explanation of any costs to a member.