{"id":3649,"date":"2024-01-05T14:41:30","date_gmt":"2024-01-05T14:41:30","guid":{"rendered":"https:\/\/www.zoomcar.com\/blogs\/?post_type=zoomcar_host&#038;p=3649"},"modified":"2025-06-15T22:43:49","modified_gmt":"2025-06-15T22:43:49","slug":"introducing-our-new-ratings-system","status":"publish","type":"zoomcar_host","link":"https:\/\/www.zoomcar.com\/blogs\/introducing-our-new-ratings-system\/","title":{"rendered":"Introducing our new ratings system"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We&#8217;ve made some cool changes to our Host Ratings system to better showcase how hosts are doing. These upgrades make sure we give credit where it&#8217;s due and consider the different needs of various cities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here&#8217;s the summary on what&#8217;s new:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Better Rating Calculation:<\/b><b><br \/>\n<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">In our commitment to constantly improve the Zoomcar experience, we&#8217;ve introduced a decay function in our ratings algorithm. This technical enhancement ensures that the most recent bookings have a greater influence on your overall rating.<\/span><b><\/p>\n<p><\/b><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Recent bookings have more weightage toward your ratings now.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This means your current performance has a bigger impact on your overall rating.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>City-Specific consideration for New Hosts:<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Understanding that demand varies from city to city, we&#8217;ve adapted our approach to new host ratings. Based on thorough data analysis, we&#8217;ve set differentiated booking thresholds for Guest visible ratings: 5 rated bookings in major cities and 3 in smaller ones.<\/span><b><\/p>\n<p><\/b><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The minimum bookings needed for guests to see your ratings depend on the size of the city.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We did this by studying booking patterns in different places to keep things fair.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This way, hosts in big cities and small ones have a fair shot.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Tougher Cancellation Rules:<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">We&#8217;ve observed the significant impact of host cancellations on guest experience. To mitigate this, we&#8217;ve revised our approach to cancellations in the ratings computation.<\/span><b><\/p>\n<p><\/b><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Canceling bookings too often hurts your ratings more now.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The first cancellation in 90 days gives you a 1-star rating, and the penalty gets stricter with more cancellations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We did this to make sure hosts stick to their commitments and foster a reliable environment for guests.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These updates are part of our ongoing mission to make Zoomcar awesome for everyone. We hope they help hosts give top-notch service and make our community even more trustworthy.<\/span><\/p>\n","protected":false},"featured_media":3640,"parent":0,"menu_order":0,"template":"singal-zoom-host.php","format":"standard","meta":{"_mbp_gutenberg_autopost":false},"zoomcar_host_tag":[],"zoomcar_host_categories":[648],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing our new ratings system - Zoomcar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zoomcar.com\/blogs\/introducing-our-new-ratings-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing our new ratings system - Zoomcar\" \/>\n<meta property=\"og:description\" content=\"We&#8217;ve made some cool changes to our Host Ratings system to better showcase how hosts are doing. 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