POLICIES
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POLICIES
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Operations
Listing
  • Associate shall have the right to list the Vehicle on the Zoomcar platform as per his/her desire.
  • Each such listing (a “Listing”) shall have a defined start time (the “Start Time”) and end time (the “End Time”) (such period from the Start Time to the End Time being called the “Listing Period”) and choice of Designated Parking Location (as specified below).
  • Associate shall ensure the availability of the Vehicle at the Designated Parking Location for bookings during a Listing.
Minimum Listing Duration
  • Each Listing Period shall be for a minimum of 8 hours.
  • Associate shall list the Vehicle for a minimum cumulative duration of 100 hours every month (“Minimum Monthly Listing Period”).
Cancelling or Rescheduling a Listing
  • Associate shall have the right to cancel or reschedule a Listing at any time prior to the Start Time of the Listing.
  • Further, Associate shall have the right to extend the End Time of a Listing at any time during the Listing. After the Start Time of a Listing, requests for preponing the End Time shall be entertained at the sole discretion of Zoomcar based on customer bookings being impacted.
  • Charges as stipulated in section Other Charges may be applicable on cancellation or rescheduling of a Listing under certain conditions.
Parking of Vehicle
  • The Vehicle shall be parked at Associate’s own location. Associate shall ensure that the Vehicle is parked in a clean, safe and clearly identifiable location (a “Designated Parking Location ”). Associate shall have the option of specifying up to 2 Designated Parking Locations. Associate shall provide Zoomcar detailed directions to the Designated Parking Location(s) for ensuring that our customers are able to find and access the Vehicle. If a Designated parking Location has restricted access, Associate shall ensure that Zoomcar customers are able to access the location for a booking after due notification to the Associate through SMS or phone call.
Checklist
  • Checklists help us ensure that all information regarding the car, the trip and customer experience are captured so we can serve our Associates and customers better.
  • Associate will be responsible for marking his Vehicle as 'Ready' through the Zoomcar Associate app for every Listing. If the Associate does not mark the Vehicle as 'Ready' prior to Start Time of a Listing, Zoomcar shall treat the Vehicle for that Listing as a No Show (as described below).
  • Associate will be responsible for filling the end checklist through the Zoomcar Associate app for a trip on the Associate’s Vehicle prior to the start of the next trip within 12 hours after the end of a booking.
  • If the Associate fails to fill the checklist within the above stipulated timelines, then the last available information with Zoomcar (for e.g. from the customer checklist) shall be deemed as final for the closure of the booking.
Fuel
  • Associate shall ensure that the Vehicle has at least 30% of a full tank of fuel for any customer booking.
Cleaning
  • Associate shall be responsible for ensuring that the Vehicle is provided to any customer in a clean condition.
Service & Maintenance
  • Associate shall ensure the maintenance and upkeep of the Vehicle by ensuring the timely scheduled servicing and repair in the event of any breakdowns, accidents or any other reasons at an authorized workshop for the car make, at Associate's expense.
  • In the event the Vehicle breaks down or needs repair work (not owing to an accident) while in possession of Zoomcar or our customer, Zoomcar shall inform Associate of the same and take the Vehicle to a workshop for repair. However, the cost of the repair shall be deducted from the amount payable to Associate.
  • In the event the Vehicle meets with an accident while in the possession of Zoomcar’s customers, Zoomcar shall inform Associate of the same and be responsible for getting the Vehicle repaired and bear all related costs (net of insurance proceeds).
  • In the event any documents from the Vehicle are misplaced while the Vehicle is in possession of its customers, Zoomcar shall be responsible for recovering the same or getting it replaced (and Associate agree to fully cooperate with Zoomcar for the same).
  • Frequent low value insurance claims adversely impact the no bonus claim benefits and resale value of the car. Hence, neither Zoomcar nor Associate can make insurance claims having value less than INR 25,000/-
Rentals
Rentals
  • Zoomcar shall compute the monthly rental of the Vehicle (the “Rental”) as follows: Rental = (Revenue Share X Revenue)
    Where:
    • Revenue Share shall equal 75%, with adjustments as provided elsewhere in the terms & conditions
    • Revenue is the sum of the revenues charged by Zoomcar to its customers for all completed trips in a particular calendar month made on the Vehicle.
    • For the above computation of Revenue, the revenue from customers shall include only the following amounts charged to the Zoomcar customers using the Vehicle:
      • Per hour tariff charged by Zoomcar (excluding any additional charges or penalties applied) for the actual number of hours customers have used the Vehicle (less any discounts given to the customers), and
      • Excess kilometre fee.
  • Note that the Rental calculated as above shall be inclusive of all applicable taxes.
  • Zoomcar shall have the sole right to calculate the Rental and Associate shall not dispute the same.
  • Any payments made to Associate shall be net of deductions for applicable taxes as per prevailing regulations.
Running Cost
  • Apart from the Rental, there may be other amounts payable by Zoomcar to Associate (or vice versa) in each month. Such amounts are listed out below:
    • Fuel Cost is the sum of all amounts spent by Zoomcar or Zoomcar customers for fueling the Vehicle during the particular calendar month. Such Fuel Cost shall be charged by Zoomcar to Associate on actuals every month.
    • Maintenance Cost is the sum of all amounts spent by Zoomcar or Zoomcar customers for scheduled servicing and unscheduled repairs of the Vehicle during the particular calendar month. Such Maintenance Cost shall be charged by Zoomcar to Associate on actuals every month.
    • Maintenance Cost shall not include any amounts for repairs of the Vehicle related to accidents.
    • Device Cost is the sum of all amounts spent by Zoomcar on service and data charges for the operation of the In-Vehicle Devices installed in the Vehicle. Such Device Cost shall be charged by Zoomcar to Associate on actuals every month.
    • Other Payables and Charges is the sum of all other amounts payable by Zoomcar or chargeable to Associate every month in accordance with the clauses in these terms & conditions.
  • Zoomcar shall have the sole right to calculate the amounts as above and Associate shall not dispute the same.
  • All such amounts chargeable to Associate shall be grossed up for any applicable taxes.
  • If, for a particular calendar month, an amount is payable by Associate to Zoomcar, Zoomcar shall inform Associate of the amount and Associate shall make such payment to Zoomcar within 5 business days of intimation of the same.
  • Any payments made to Associate shall be net of deductions for applicable taxes as per prevailing regulations.
  • Zoomcar reserves the right to adjust any amounts payable by Associate to Zoomcar against amounts payable by Zoomcar to Associate, or withhold payments to Associate unless past dues from Associate to Zoomcar are cleared in full.
Associate Facilities
Replacement Car
In the event the Vehicle is not returned to Associate at the End Time of any Listing Period due to any reason (including accidental or other repairs required to the Vehicle, delayed return by the customer, etc.) or documents required for running the Vehicle legally are missing, Zoomcar shall assist the Associate as follows:
  • If the period for which the Vehicle (or documents) is not returned to Associate is less than or equal to 24 (twenty four) hours, Zoomcar shall provide Associate with an inconvenience fee of Rs. 300.
  • If the period for which the Vehicle (or documents) is not returned to Associate is greater than 24 (twenty four) hours, Associate shall have the option of getting a) an inconvenience fee of Rs. 300/day, or b) a replacement vehicle of similar or higher class free of charge, for the duration Zoomcar is not able to return Associate’s Vehicle or return/replace the documents. In the event Zoomcar provides Associate a replacement vehicle, there shall be no further liability to Zoomcar from the time that Zoomcar hands over the replacement vehicle to the Associate. Associate shall not be entitled to any Rentals from the replacement vehicle.
Parking at Zoomcar Site
At certain times, Associate may opt to park the Vehicle at Zoomcar’s site with prior approval of Zoomcar (at Zoomcar’s sole discretion) under the following conditions:
  • Listing Period of at least 5 days
  • Charges of Rs. 400/day (with number of days of listing being rounded up for such calculation of charges)

Pickup and drop off of the Vehicle from Associate’s Designated Parking Location is included in the above charges.
Car Cleaning
  • During normal working hours, Zoomcar shall provide Associate the option of getting the Vehicle cleaned through an on-demand cleaning service for a fee of Rs. 200
  • If a customer returns the Vehicle in a condition that requires professional cleaning, Zoomcar shall get the Vehicle cleaned at no charge to the Associate
Other Charges
Listing Period
  • If, in any calendar month, the Associate fails to list the Vehicle for the Minimum Monthly Listing Period, Associate shall be charged an amount equal to:
  • Listing Failure Charge X (Minimum Monthly Listing Period - actual monthly listing period), where:
  • Listing Failure Charge shall be equal to Rs. 20/hr for the first month such failure occurs, and increasing by Rs. 10/hr for each such consecutive month of failure up to a maximum of Rs. 50/hr. The Listing Failure Charge will reset to Rs. 20/hr when the Associate lists the Vehicle for the Minimum Monthly Listing Period in any calendar month.
Cancelling or Rescheduling a Listing
  • The Associate can cancel or reschedule a Listing more than 48 hours in advance of the Start Time free of any charges.
  • If less than 48 hours in advance of the Start Time (or after the Start Time), the Associate cancels a Listing or reschedules a Listing, such that the Start Time is delayed or end time of the Listing is preponed, the Associate shall be charged an amount between Rs. 0 and Rs. 2,000 based on the customer booking(s) affected by such cancellation or rescheduling. Associate shall be intimated of such amount prior to cancellation or reschedule of the Listing.
No Show
If the Vehicle is found to not be available at the Designated Parking Location at the Start Time of any Listing (as per GPS report) or not marked 'Ready', Associate shall be charged a fee of Rs. 300/hour up to a maximum fee of Rs. 3,000.
Fuel
If Associate does not provide the Vehicle at the Start Time of any Listing Period with at least 30% fuel, an inconvenience charge of Rs. 250 shall be levied on the Associate.
Other
Associate Behaviour

In connection with your use of or access to the Services you may not, and you agree that you will not, nor advocate, encourage, request, or assist any third party to:

Harm or threaten to harm users of our community, including:
  • “stalk” or harass any other customer or associate of Zoomcar community or collect or store any personally identifiable information about any other member or associate of Zoomcar community other than for purposes of transacting as a Zoomcar customer or associate in accordance with these Terms;
  • Engage in physically or verbally abusive or threatening conduct;
  • Use our Services to transmit, distribute, post, or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information, or credit, debit, calling card, or account numbers;