POLICIES
Register Now
POLICIES
Register Now
Operations
Listing
  • Associate shall have the right to list the Vehicle on the Zoomcar platform as per his/her desire.
  • Each such listing (a “Listing”) shall have a defined start time (the “Start Time”) and end time (the “End Time”) (such period from the Start Time to the End Time being called the “Listing Period”) and choice of Designated Parking Location (as specified below).
  • Associate shall ensure the availability of the Vehicle at the Designated Parking Location for bookings during a Listing.
Minimum Listing Duration
  • Each Listing Period shall be for a minimum of 8 hours.
  • Associate shall list the Vehicle for a minimum cumulative duration of 100 hours every month (“Minimum Monthly Listing Period”).
Cancelling or Rescheduling a Listing
  • Associate shall have the right to cancel or reschedule a Listing at any time prior to the Start Time of the Listing.
  • Further, Associate shall have the right to extend the End Time of a Listing at any time during the Listing. After the Start Time of a Listing, requests for preponing the End Time shall be entertained at the sole discretion of Zoomcar based on customer bookings being impacted.
  • Charges as stipulated in section Other Charges may be applicable on cancellation or rescheduling of a Listing under certain conditions.
Parking of Vehicle
  • The Vehicle shall be parked at Associate’s own location. Associate shall ensure that the Vehicle is parked in a clean, safe and clearly identifiable location (a “Designated Parking Location ”). Associate shall have the option of specifying up to 2 Designated Parking Locations. Associate shall provide Zoomcar detailed directions to the Designated Parking Location(s) for ensuring that our customers are able to find and access the Vehicle. If a Designated parking Location has restricted access, Associate shall ensure that Zoomcar customers are able to access the location for a booking after due notification to the Associate through SMS or phone call.
Checklist
  • Checklists help us ensure that all information regarding the car, the trip and customer experience are captured so we can serve our Associates and customers better.
  • Associate will be responsible for marking his Vehicle as 'Ready' through the Zoomcar Associate app for every Listing. If the Associate does not mark the Vehicle as 'Ready' prior to Start Time of a Listing, Zoomcar shall treat the Vehicle for that Listing as a No Show (as described below).
  • Associate will be responsible for filling the end checklist through the Zoomcar Associate app for a trip on the Associate’s Vehicle prior to the start of the next trip within 12 hours after the end of a booking.
  • If the Associate fails to fill the checklist within the above stipulated timelines, then the last available information with Zoomcar (for e.g. from the customer checklist) shall be deemed as final for the closure of the booking.
Fuel
  • Associate shall ensure that the Vehicle has at least 30% of a full tank of fuel for any customer booking.
Cleaning
  • Associate shall be responsible for ensuring that the Vehicle is provided to any customer in a clean condition.
Service & Maintenance
  • Associate shall ensure the maintenance and upkeep of the Vehicle by ensuring the timely scheduled servicing and repair in the event of any breakdowns, accidents or any other reasons at an authorized workshop for the car make, at Associate's expense.
  • In the event the Vehicle breaks down or needs repair work (not owing to an accident) while in possession of Zoomcar or our customer, Zoomcar shall inform Associate of the same and take the Vehicle to a workshop for repair. However, the cost of the repair shall be deducted from the amount payable to Associate.
  • In the event the Vehicle meets with an accident while in the possession of Zoomcar’s customers, Zoomcar shall inform Associate of the same and be responsible for getting the Vehicle repaired and bear all related costs (net of insurance proceeds).
  • In the event any documents from the Vehicle are misplaced while the Vehicle is in possession of its customers, Zoomcar shall be responsible for recovering the same or getting it replaced (and Associate agree to fully cooperate with Zoomcar for the same).
  • Frequent low value insurance claims adversely impact the no bonus claim benefits and resale value of the car. Hence, neither Zoomcar nor Associate can make insurance claims having value less than INR 25,000/-
Rentals
Rentals
  • Zoomcar shall compute the monthly rental of the Vehicle (the “Rental”) as follows: Rental = (Revenue Share X Revenue)
    Where:
    • Revenue Share shall equal 75%, with adjustments as provided elsewhere in the terms & conditions
    • Revenue is the sum of the revenues charged by Zoomcar to its customers for all completed trips in a particular calendar month made on the Vehicle.
    • For the above computation of Revenue, the revenue from customers shall include only the following amounts charged to the Zoomcar customers using the Vehicle:
      • Per hour tariff charged by Zoomcar (excluding any additional charges or penalties applied) for the actual number of hours customers have used the Vehicle (less any discounts given to the customers), and
      • Excess kilometre fee.
  • Note that the Rental calculated as above shall be inclusive of all applicable taxes.
  • Zoomcar shall have the sole right to calculate the Rental and Associate shall not dispute the same.
  • Any payments made to Associate shall be net of deductions for applicable taxes as per prevailing regulations.
Running Cost
  • Apart from the Rental, there may be other amounts payable by Zoomcar to Associate (or vice versa) in each month. Such amounts are listed out below:
    • Fuel Cost is the sum of all amounts spent by Zoomcar or Zoomcar customers for fueling the Vehicle during the particular calendar month. Such Fuel Cost shall be charged by Zoomcar to Associate on actuals every month.
    • Maintenance Cost is the sum of all amounts spent by Zoomcar or Zoomcar customers for scheduled servicing and unscheduled repairs of the Vehicle during the particular calendar month. Such Maintenance Cost shall be charged by Zoomcar to Associate on actuals every month.
    • Maintenance Cost shall not include any amounts for repairs of the Vehicle related to accidents.
    • Device Cost is the sum of all amounts spent by Zoomcar on service and data charges for the operation of the In-Vehicle Devices installed in the Vehicle. Such Device Cost shall be charged by Zoomcar to Associate on actuals every month.
    • Other Payables and Charges is the sum of all other amounts payable by Zoomcar or chargeable to Associate every month in accordance with the clauses in these terms & conditions.
  • Zoomcar shall have the sole right to calculate the amounts as above and Associate shall not dispute the same.
  • All such amounts chargeable to Associate shall be grossed up for any applicable taxes.
  • If, for a particular calendar month, an amount is payable by Associate to Zoomcar, Zoomcar shall inform Associate of the amount and Associate shall make such payment to Zoomcar within 5 business days of intimation of the same.
  • Any payments made to Associate shall be net of deductions for applicable taxes as per prevailing regulations.
  • Zoomcar reserves the right to adjust any amounts payable by Associate to Zoomcar against amounts payable by Zoomcar to Associate, or withhold payments to Associate unless past dues from Associate to Zoomcar are cleared in full.
Associate Facilities
Replacement Car
In the event the Vehicle is not returned to Associate at the End Time of any Listing Period due to any reason (including accidental or other repairs required to the Vehicle, delayed return by the customer, etc.) or documents required for running the Vehicle legally are missing, Zoomcar shall assist the Associate as follows:
  • If the period for which the Vehicle (or documents) is not returned to Associate is less than or equal to 24 (twenty four) hours, Zoomcar shall provide Associate with an inconvenience fee of Rs. 300.
  • If the period for which the Vehicle (or documents) is not returned to Associate is greater than 24 (twenty four) hours, Associate shall have the option of getting a) an inconvenience fee of Rs. 300/day, or b) a replacement vehicle of similar or higher class free of charge, for the duration Zoomcar is not able to return Associate’s Vehicle or return/replace the documents. In the event Zoomcar provides Associate a replacement vehicle, there shall be no further liability to Zoomcar from the time that Zoomcar hands over the replacement vehicle to the Associate. Associate shall not be entitled to any Rentals from the replacement vehicle.
Parking at Zoomcar Site
At certain times, Associate may opt to park the Vehicle at Zoomcar’s site with prior approval of Zoomcar (at Zoomcar’s sole discretion) under the following conditions:
  • Listing Period of at least 5 days
  • Charges of Rs. 400/day (with number of days of listing being rounded up for such calculation of charges)

Pickup and drop off of the Vehicle from Associate’s Designated Parking Location is included in the above charges.
Car Cleaning
  • During normal working hours, Zoomcar shall provide Associate the option of getting the Vehicle cleaned through an on-demand cleaning service for a fee of Rs. 200
  • If a customer returns the Vehicle in a condition that requires professional cleaning, Zoomcar shall get the Vehicle cleaned at no charge to the Associate
Other Charges
Listing Period
  • If, in any calendar month, the Associate fails to list the Vehicle for the Minimum Monthly Listing Period, Associate shall be charged an amount equal to:
  • Listing Failure Charge X (Minimum Monthly Listing Period - actual monthly listing period), where:
  • Listing Failure Charge shall be equal to Rs. 20/hr for the first month such failure occurs, and increasing by Rs. 10/hr for each such consecutive month of failure up to a maximum of Rs. 50/hr. The Listing Failure Charge will reset to Rs. 20/hr when the Associate lists the Vehicle for the Minimum Monthly Listing Period in any calendar month.
Cancelling or Rescheduling a Listing
  • The Associate can cancel or reschedule a Listing more than 48 hours in advance of the Start Time free of any charges.
  • If less than 48 hours in advance of the Start Time (or after the Start Time), the Associate cancels a Listing or reschedules a Listing, such that the Start Time is delayed or end time of the Listing is preponed, the Associate shall be charged an amount between Rs. 0 and Rs. 2,000 based on the customer booking(s) affected by such cancellation or rescheduling. Associate shall be intimated of such amount prior to cancellation or reschedule of the Listing.
No Show
If the Vehicle is found to not be available at the Designated Parking Location at the Start Time of any Listing (as per GPS report) or not marked 'Ready', Associate shall be charged a fee of Rs. 300/hour up to a maximum fee of Rs. 3,000.
Fuel
If Associate does not provide the Vehicle at the Start Time of any Listing Period with at least 30% fuel, an inconvenience charge of Rs. 250 shall be levied on the Associate.
Other
Associate Behaviour

In connection with your use of or access to the Services you may not, and you agree that you will not, nor advocate, encourage, request, or assist any third party to:

Harm or threaten to harm users of our community, including:
  • “stalk” or harass any other customer or associate of Zoomcar community or collect or store any personally identifiable information about any other member or associate of Zoomcar community other than for purposes of transacting as a Zoomcar customer or associate in accordance with these Terms;
  • Engage in physically or verbally abusive or threatening conduct;
  • Use our Services to transmit, distribute, post, or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information, or credit, debit, calling card, or account numbers;
TERMS OF USE

This zap terms of use (the “terms of use”) is an electronic document in terms of the information technology act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. Please read these terms of use carefully. Your use of zap panel, shall signify your acceptance of these terms of use and your agreement to be legally bound by the same.

Zoomcar India Private Limited ( hereinafter referred to as “Zoomcar” , “Us” or “Our” ) owns, operates and maintains the website located at the URL http://www.zoomcar.com, its mobile applications and ZAP - panel (the “Zoomcar Platform” ), which facilitates placing the vehicles by Associates for renting to members of Zoomcar, management of such vehicle(s), etc. by Associates ( “Associates”, “You”, or “Your” ) who have accepted the Lease Agreement with Zoomcar The Associates can access the ZAP - panel through an authorized username and password.

If you are not an Associate, then you are not authorized by Zoomcar to use the ZAP - panel in any manner and Zoomcar shall not be liable or responsible for any consequence arising out of or as a result of your use of the ZAP - panel.

The Terms of Use describe the terms of use and conditions on which Zoomcar offers access to the ZAP - panel to Associates and the services/facilities provided through the ZAP - panel. If You wish to place your vehicle(s) on the Zoomcar Platform, the Terms of Use shall be applicable on You in addition to Lease Agreement as a part of the Zoomcar Platform policies.

Zoomcar may in its sole discretion modify the Terms of Use or any policy hyperlinked to this Terms of Use at any time without any notification to You. Zoomcar may in its sole discretion incorporate any new policy to this Terms of Use at any time without any notification to You. It is Your responsibility to review the Terms of Use from time to time. You will be deemed to have accepted the Terms of Use as amended, if You continue to access and use the Zoomcar Platform and/or ZAP - panel after the amendments are posted on the Zoomcar Platform or ZAP Panel or communicated to You. In case of any contradiction between the Lease Agreement, the Terms of Use and the terms of any other policies issued by Zoomcar, the terms of the Lease Agreement

Privacy
  • Zoomcar is committed to ensure that the privacy of its members/end customers or other Associates is protected to all possible, reasonable and commercial extent, as their privacy on the internet/website is of the utmost importance to Us. Because You gather certain types of information about Zoomcar’s members/end customers in order to provide the vehicles and maintain the details of such vehicles on Zoomcar Platform, you agree to follow and maintain the privacy norms as listed out in these Terms of Use.
  • By acquiring the information of Zoomcar’s members/end customers or by making use of the facilities provided by the Zoomcar Platform, You hereby consent to not misuse, divulge, share, publish, transfer or distort in any manner whatsoever any or all personal information and non-personal information, shared by the Zoomcar’s members/end customer with You. You further represent and warrant that you shall at all time maintain the confidentiality of such data/information and not share it with any third party.
  • You further agree not to transmit, distribute, post, or submit any information concerning any other person or entity related to Zoomcar or Our members/end customers, including without limitation, their photographs , personal contact information, or credit, debit, calling card, or account numbers without their permission.
  • It is the responsibility of the Associate to ensure that the username and password are secure and protected at all times. You shall be solely responsible and liable for any breach or alleged breach of these Terms of Use due to the misuse or hacking of your account by a third party.
  • You also represent that You will not use the the Zoomcar Platform to:
  • Harass or interfere with the privacy of any members/end customers or other Associates and post false, inaccurate, misleading, defamatory, or libelous content about member/end customers, any other Associates or Zoomcar;
  • Engage in any disruptive technology-related practices such as spamming, hacking, improper harvesting and use of user information, or distributing viruses or any technology that may harm the Zoomcar Platform, any Associate or members/end customers;
  • Violate any laws, third party rights, or any of Our policies posted on the Zoomcar Platform;
  • Host, display, upload, modify, publish, transmit, update or share any details or information or content including images, video and text, that:
    • Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • Harms any person in any way;
    • Violates any law for the time being in force.
Associate’s Representations
  • By accessing and using the ZAP - panel, You represent to Us that: (a) You are not a minor under applicable laws and You have the authority to enter into legal contracts; and (b) the information You have provided to Zoomcar during the registration process and thereafter, including all information relating to your Vehicle(s), whether or not posted on the ZAP - panel and/or the Zoomcar Platform, is to the best of Your knowledge complete, truthful and accurate.
  • You also represent that You shall:
    • Not while handing over the Vehicle or taking back the Vehicle or dealing with the Zoomcar’s members/end customers, do such acts which are unethical, unprofessional, inappropriate, engage in physically or verbally abusive or threatening conduct or which would in any manner bother or cause any harm, loss or injury (physical, mental, financial or otherwise) to Zoomcar’s members/end customers.
    • Not take from Zoomcar’s members/end customers any form of payment in cash or ask for any other advances in kind.
    • Always deal in a business-like manner with Zoomcar’s members of r.
    • In connection with Your use of or access to the ZAP - panel, You shall not and You agree not to advocate, encourage, request, or assist any third party to:
      • Harm or threaten to harm, Zoomcar’s member/end customers or any other Associate, including “stalk” or harass them, or
      • Collect or store any personally identifiable information except for purposes of transacting in accordance with these Terms of Use;
  • Zoomcar may, at its sole discretion, with immediate effect and without notice, restrict, suspend or terminate Your access to the ZAP - panel and/or Zoomcar Platform, upon your breach or alleged breach of any of the above representations and warranties.
No Warranty
  • Zoomcar does not undertake that the zap - panel or any service or feature of zap - panel will be error-free or uninterrupted, or that any defects will be corrected, or that the use of the zap - panel will provide specific results. the zap - panel is provided on an “as-is” and “as-available” basis. all information provided on the website and the zap - panel is subject to change without notice. zoomcar disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. zoomcar disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with, or related to, use of the zap - panel.
  • You acknowledge and agree that Zoomcar shall not be liable for any loss, damages or claims (direct or indirect) which may arise due to non-availability of the ZAP - panel and/or services provided through ZAP - panel hereunder for any reasons whatsoever. Zoomcar may in its sole discretion inform You of the non- availability of the ZAP - panel and/or services provided through ZAP - panel at any time.
Indemnity
  • You agree to indemnify and hold harmless Zoomcar and its directors, employees, officers, representatives and agents from and against all third party claims, and all related damages, losses, liabilities, costs and expenses of every kind arising out of, or as consequence of:
    • Your breach of any of the provisions of the Agreement;
    • Infringement of any third party’s intellectual property by You; and
    • Your breach or contravention of any applicable law.
Dispute Resolution & Jurisdiction
  • If any dispute arises between the Parties hereto during the subsistence of these Terms of Use or thereafter, in connection with, or arising out of, this Agreement, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (Indian) to be adjudicated by a sole arbitrator to be appointed by Zoomcar. Arbitration shall be held at Bangalore, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. These Terms of Use shall be governed in accordance with the laws of India and courts in Bangalore, shall have exclusive jurisdiction.